I thought that the economy was 'going to the dogs' and the high street was suffering as a result but last week when I wanted to purchase a pair of shoes for work, I just couldn't spend my money in one shop.
Blackpool has a long way to go before it matches nearby cities to become a shopping mecca but I honestly think that some shops need to think big and be improving their customer service and most importantly, ensure their tills are ringing with sales.
We have very few shoe shops, so you'd think that any opportunities to sell shoes would be grasped but when I walked into one high street shops, this wasn't the case. I received no greeting when I entered the shop, no offer of help when I was browsing the displays and no acknowledgement that I was actually on their premises. Instead I heard them discuss a night out and recommending restaurants for each other to try, but no mention of shoes, getting a sale or 'wow, we have a customer loose in the shop!'
Now, I'm not being precious but surely a sales assistant should have at least come over and asked if I needed help or offer to get a pair of shoes in my size. I was livid and thought sod it, if they don't want my custom then I'm not going to spend my money here and walked out. This was despite the fact that I'd found a great pair of shoes.
I walked over to a rival high street store and found a pair of shoes that were about £10 cheaper and bought them. I did have that fleeting thought of going back to the store with my purchases, a bit like Julia Roberts in Pretty Woman and say 'big mistake, huge' but didn't think it was worth it. But what would you have done?
How should you deal with bad customer service, should you complain in store, write a letter to the Head Office or just simply forget about it?
Any suggestions, gratefully received . . .
A disgruntled customer