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Showing posts with the label bad service

Third time lucky

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There's not much to say about these shoes other than they are cute, impossibly high and not my size! A delayed Christmas present for my younger sister (with a smaller shoe size than me) these shoes took a month to arrive.  Instead of wrapped up under the tree, they arrived late January. Appalling customer service from a high street department store, who shall not be named (I just cannot put you through the entirely time-consuming and painful customer service conversations and emails I had to deal with) has meant I cannot think of the words that this shoes should really inspire.  Did you know that when ordering on the Internet, that you cannot guarantee that you will receive products in the size you order? How is this good for business! AND that despite ordering from a store's website, an error is not their fault as they rent out space on their website!   Enough with my rant, let's just enjoy the pretty shoes in silence. So let's see what's in the box ...

How do you take a stand against bad service?

I thought that the economy was 'going to the dogs' and the high street was suffering as a result but last week when I wanted to purchase a pair of shoes for work, I just couldn't spend my money in one shop.  Blackpool has a long way to go before it matches nearby cities to become a shopping mecca but I honestly think that some shops need to think big and be improving their customer service and most importantly, ensure their tills are ringing with sales.  We have very few shoe shops, so you'd think that any opportunities to sell shoes would be grasped but when I walked into one high street shops, this wasn't the case.  I received no greeting when I entered the shop, no offer of help when I was browsing the displays and no acknowledgement that I was actually on their premises.  Instead I heard them discuss a night out and recommending restaurants for each other to try, but no mention of shoes, getting a sale or 'wow, we have a customer loose in the shop!'...